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Excellent Service

Latest post 11-06-2009 3:19 AM by backtobasics21. 8 replies.
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  • 10-29-2009 3:17 PM

    • Bliss
    • Top 25 Contributor
    • Joined on 10-17-2009
    • Posts 221
    • Points 3,855
    • BC NewUsers

    Excellent Service

    I received my order today for my Lock-Lace bodice. ( http://www.buycostumes.com/Lock-Lace-Bodice-Burgundy-Renaissance-Collection-Adult/27295/ProductDetail.aspx )

     

    However when I tried it on I was surprised to find that it was pretty big on me. I had ordered a large, which was supposed to be waist size 34"-36".  I noticed that the tag said it was waist size 40"-44", which I knew is not what I ordered. I called customer service and explained what had happened, she immediately put in the order for my correct size with premium shipping, and then emailed me the return label that I could print to send back the other one. All I have to do is drop it off at a UPS location and the postage is paid already.

     

    I was worried that I wouldn't be able to get a replacement in time but she said that it should be here tomorrow.


    I am SO HAPPY with this outcome! I was afraid I'd have to send the other one back and wait for them to get it before I'd get the replacement. But I should still have everything in time. =)

     

    THANKS, Buycostumes!

    • Post Points: 15
  • 10-29-2009 3:37 PM In reply to

    Re: Excellent Service

    That's the service I know and love! Glad they took care of you so quickly. :)

    • Post Points: 15
  • 10-30-2009 10:27 AM In reply to

    • Bliss
    • Top 25 Contributor
    • Joined on 10-17-2009
    • Posts 221
    • Points 3,855
    • BC NewUsers

    Re: Excellent Service

    Hmm, it seems that they've put the new order in twice, I keep getting double emails about its status. Guess I will find out later today when it arrives.

    • Post Points: 25
  • 10-30-2009 12:52 PM In reply to

    Re: Excellent Service

    That's weird. Hope your replacement comes today.

    • Post Points: 5
  • 11-01-2009 8:21 AM In reply to

    Re: Excellent Service

    Hope you got it in time.

    • Post Points: 15
  • 11-01-2009 11:33 PM In reply to

    • Bliss
    • Top 25 Contributor
    • Joined on 10-17-2009
    • Posts 221
    • Points 3,855
    • BC NewUsers

    Re: Excellent Service

    I got it in time, just as promised. It worked out really nicely!

    • Post Points: 15
  • 11-02-2009 5:29 AM In reply to

    Re: Excellent Service

    Great!! Glad to hear it worked out nicely! :)

    • Post Points: 15
  • 11-03-2009 6:43 AM In reply to

    • Caroline
    • Top 10 Contributor
    • Joined on 09-21-2008
    • Australia
    • Posts 4,836
    • Points 70,910
    • BC PlatinumCustomers

    Re: Excellent Service

    Yes I agree totally! I ordered some shoes on saturday and they arrived the friday before halloween!! Yay All the way to Australia thats only 6 days!

    • Post Points: 15
  • 11-06-2009 3:19 AM In reply to

    Re: Excellent Service

    Glad to hear all turned out well.

    • Post Points: 5
Page 1 of 1 (9 items)